This was actually such a horrific experience that I avoid this particular hotel like the plague now. My standards are realistic, and I am a kind and good-natured individual. I stay in Hilton hotels more than 50 nights a year. Unfortunately, not only did she not give us grace, but she was horrible to us, to the point that she had me in tears. Our standards were very much lowered by hurricane Ian, and we gave her a tremendous amount of grace, as anyone should during a tragedy like that. We actually overheard her tell her staff not to be nice to us when she thought we were on hold. She berated us publicly & treated worse than anyone should ever be treated, especially as a guest. We stayed at this hotel during & after hurricane Ian & were treated so horribly by the manager of this hotel. We will be back and would highly recommend it.… We are moving out this coming weekend and have made many friends here. A special shout out to Heather, Tristen, Sebastian, and many others for making our stay special. There is even a firepit to enjoy, There are so many people to name that made our stay here very comfortable that I can not list them all but I truly never met or saw any staff member that did not speak, have a smile on their face or just be pleasant. The pool area and grilling area are wonderful. Breakfast has many choices and coffee is on all the time. Laundry facilities are clean and well maintained. Our dachshund, Sam, soon made friends with everyone, staff and guests alike and became an instant "celebrity", The staff goes above and beyond to make sure all our needs are met. Their pet policy is exceptional and they truly welcome them. From the beginning when I was searching out places to stay, Heather, went above and beyond to give me all the details about the facility, staff, location, everything I needed to know. We have been staying here since mid May while we wait for our apartment to become available and we couldn't feel more at home. Lopesan Costa Bavaro Resort Spa & Casino.Hotels near Florida SouthWestern State College.Hotels near Regency Beauty - Fort Myers, FL.Hotels near Cape Coral Institute of Technology.
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